“Care” Web application|DesktoP
a nursing home incident Reporting system
Roles: UX researcher / UI designer
Overview
The project's objective was to design an efficient incident-reporting system for nursing homes and medical institutions. The system should simplify incident reporting, track trends, and include necessary forms (workers' compensation and OSHA 301) to comply with OSHA mandates. Traditional narrative-based reporting can lead to delays and inaccuracies. Improving reporting systems enhances data accuracy and accessibility for both employees and administrators.
Opportunity Statement
How can I design an incident reporting system that is easy for employees and administrators to organize and retrieve important information?
Process
Click image to enlarge
Empathize
Hypothesis
If necessary tasks for error reporting can all be consolidated into one space. Then, it will make it easier for administrators and staff to report and review all incidents leading to high productivity and the ability to address incidents more effectively.
Research
I started by researching the role of OSHA, Employee rights, and requirements for reporting incidents to understand users’ possible needs better. Below are some of my findings.
Interviews
After my research, there were some missing holes in my understanding of what an error reporting dashboard with OSHA standards would look like and do. It would be helpful to do some interviews with target users to understand better the problems of people who file these reports and the daily dashboard they use.
Target end users
Certified Nurse Aides (CNA)
Certified Medical Aides (CMA)
Licensed Vocational Nurses (LVN)
Assistant Director of Nursing (ADON)
Director of Nursing (DON)
Administrators
The target audience for interviews
Nurses (ER, Public school, nursing homes)
Nursing home administration and management
Research Methods
1:1 interviews
Secondary research
Competitive research
Define
Key takeaways
The app should allow an employee or administrator to complete an illness or injury report quickly
Submitting information on an injury should automatically create a “case report”
Administrators should be able to add necessary forms to the case documentation if the injury requires medical attention, '“time off,” or job transfer
The administrator should be able to submit OSHA forms directly to the OSHA website or OSHA representative
User requirements
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I created required user tasks based on the research and interviews to make incident management streamlined, straightforward, and accessible.
After creating the tasks, I drew up a few versions of the dashboard and held interviews to see which dashboard looked easiest to use based on the task I gave the participants.
Prototype
User tasks
Below you will find some featured user tasks along with the prototype.
Task #1
Administrators need to be able to review previously submitted incident reports.
From the main Administrator dashboard, users can find recently updated reports in the “Reports with recent changes” scrollable container located at the top right corner of the main module, where they can see all reports.
Click image to enlarge
Click image to enlarge
Task #2
Administrators need to be able to review cases marked as completed to make possible changes or to review incidents reported and solved.
From the main dashboard, users can use the right navigation to go to the completed cases table by clicking the middle button (spyglass + file icon).
Task #3
Administrators need to be able to OSHA summaries of the reported incidents quickly.
Users can find the OSHA summary reports on their main dashboard and can access the complete reports from the fourth button at the top (clipboard icon)
Click image to enlarge
Click image to enlarge
Task #4
Administrators need to be able to quickly assess the trending locations reported in incidents to understand better which locations are most hazardous.
After logging into the portal, users can access the incident locations trends with the last navigation icon. On this page is a data visualization of the "locations" of reported incidents, with the dates of each reported incident. To narrow the search, users can also filter incident types.
Take Aways / Next Steps
The project needs continued user testing to reevaluate the prototype
Card sorting (Open and Closed), Testing with Low-Fidelity Prototypes to better understand nursing home administrators' needs.
Start designing the employee portal and start user tests.
